SHIPPING POLICY

Last updated: 3 October 2026

This Shipping Policy applies to physical goods purchased through the RevWorks online store operated by RevWorks Studio Ltd (“RevWorks”, “we”, “us” or “our”).

We currently deliver orders within the United Kingdom only.

This policy should be read alongside our Terms of Service and Returns & Refunds Policy.

Order Processing

Orders are typically processed within 1–3 business days.

Once your order has been placed, you will receive an order confirmation by email.

When your order has been dispatched, we will send a dispatch confirmation. Tracking information will also be provided where the selected delivery service supports tracking.

Business days exclude weekends and UK bank holidays.

During particularly busy periods, promotional events or circumstances outside our reasonable control, processing may occasionally take longer.

Delivery Times

Estimated delivery is typically 4–10 business days after dispatch, depending on the delivery service, destination and carrier.

Delivery estimates are provided as guidance unless we have expressly agreed a specific delivery date with you.

Delivery may occasionally be affected by circumstances such as carrier disruption, adverse weather, unusually high demand or other events outside our reasonable control.

Where applicable, goods will be delivered within the period required by UK consumer law unless a different delivery period has been agreed with you.

Delivery Charges

Available delivery methods and applicable charges will be displayed during checkout before you complete your purchase.

Delivery charges may vary depending on the order, destination, parcel size, weight or delivery service selected.

Tracking

Where tracking is available for your delivery service, tracking information will normally be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation, as carrier systems may not update immediately.

Delivery Delays

We make reasonable efforts to dispatch orders promptly and have them delivered within the estimated timeframe.

If your order is significantly delayed or has not arrived within the expected timeframe, please contact us at orders@revworks.co.uk with your order number.

We will investigate the delivery with the relevant carrier and take appropriate action.

Nothing in this section affects your statutory rights regarding delayed or undelivered goods.

Delivery Address

You are responsible for providing a complete and accurate delivery address when placing your order.

Please check your delivery details carefully before completing checkout.

If you notice an error after placing an order, contact us as soon as possible at orders@revworks.co.uk.

Where the order has not yet been dispatched, we will make reasonable efforts to update the delivery details. However, we cannot guarantee that an address can be changed once an order has entered processing or has been handed to the carrier.

If an order cannot be delivered because an incorrect or incomplete address was supplied, we may contact you to arrange redelivery. Additional reasonable delivery charges may apply where appropriate.

This does not affect your rights where a delivery problem was caused by RevWorks or a delivery provider acting on our behalf.

Failed Delivery and Returned Parcels

If a carrier is unable to complete delivery, it may leave instructions for redelivery or collection depending on the delivery service used.

Where a parcel is returned to RevWorks because delivery could not be completed, please contact us to discuss the available options.

Where appropriate, additional reasonable delivery charges may apply before an order is sent again if the failed delivery resulted from incorrect information supplied by the customer or another circumstance for which RevWorks is not responsible.

Lost Deliveries

If you believe your order has been lost in transit, please contact orders@revworks.co.uk as soon as reasonably possible.

Please provide your order number and any relevant delivery or tracking information.

We will investigate the matter with the carrier and provide an appropriate resolution in accordance with your statutory rights.

Where RevWorks arranged delivery to you, responsibility for the goods will generally remain with us until the goods come into your physical possession, or the possession of a person you have identified to receive them, subject to applicable consumer law.

Damaged Deliveries

Please inspect your order after delivery.

If goods arrive damaged, please contact orders@revworks.co.uk as soon as reasonably possible and provide:

• your order number;
• details of the damage; and
• photographs of the goods and packaging where reasonably possible.

This information helps us investigate the issue with the carrier and arrange an appropriate resolution.

Damage in transit does not affect your statutory rights.

Missing or Incorrect Items

If an item is missing from your delivery or you receive an item that you did not order, please contact orders@revworks.co.uk with your order number and details of the issue.

We will investigate and arrange an appropriate resolution.

Multiple Parcels

Some orders may be dispatched in more than one parcel.

Where this happens, parcels may arrive separately and may have different tracking information.

Receiving only part of an order does not necessarily mean that the remaining items are missing or delayed.

UK Delivery Only

We currently accept online orders for delivery within the United Kingdom only.

International delivery is not currently offered through the RevWorks online store.

We may introduce additional delivery destinations in the future, in which case this Shipping Policy will be updated accordingly.

Returns

Shipping arrangements for returned goods are explained in our Returns & Refunds Policy.

Please contact us before returning goods so that we can provide the appropriate return instructions.

Your Statutory Rights

Nothing in this Shipping Policy excludes, restricts or replaces any statutory rights or remedies available to you under applicable UK consumer law.

Where this policy conflicts with a statutory right that cannot legally be excluded or restricted, your statutory rights will take precedence.

Contact Us

For questions about an order, dispatch, delivery or tracking, please contact:

RevWorks Studio Ltd
RevWorks Studio
Old Llangunnor Road
Carmarthen
SA31 2BD
United Kingdom

Email: orders@revworks.co.uk