Privacy policy

PRIVACY POLICY

Last updated: 3 October 2026

RevWorks Studio Ltd (“RevWorks”, “we”, “us” or “our”) operates the RevWorks website, online store and automotive detailing studio.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or use our website, purchase products, make or enquire about a Studio booking, communicate with us, attend our Studio or events, or otherwise interact with RevWorks.

Our online store is powered by Shopify, which enables us to provide ecommerce services to you.

For the purposes of applicable UK data-protection law, RevWorks Studio Ltd is the data controller responsible for the personal information described in this policy, except where another organisation acts as an independent controller for particular processing activities.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with RevWorks, we may collect or process:

• Contact information, including your name, postal address, billing and delivery addresses, telephone number and email address.
• Order and transaction information, including products you view, add to your basket, purchase, return or cancel.
• Payment information, including payment method, payment confirmation and transaction information. Payment details may be processed on our behalf by third-party payment providers.
• Customer account information, including account details, preferences and settings where applicable.
• Studio booking information, including your contact details, booking details, services requested and information necessary to provide those services.
• Vehicle information, including vehicle make, model, registration number, condition, photographs and other information reasonably necessary to assess, document or perform work on your vehicle.
• Communications, including information you provide when contacting us by email, telephone, website forms, social media or other channels.
• Device and technical information, including your browser, device, IP address, network information and other technical identifiers.
• Website usage information, including information about how you access and interact with our website.
• Marketing preferences, including whether you have agreed to receive particular forms of marketing from us.
• Photographs and video, where appropriate in connection with Studio work, events, our premises, vehicle documentation or content creation.

Personal information does not include information that has been anonymised or sufficiently de-identified so that it can no longer reasonably identify an individual.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, make a booking or enquiry, bring a vehicle to our Studio, contact us or otherwise provide information to us.
• Automatically when you use our website through cookies and similar technologies.
• From Shopify and other service providers that help us operate our website, online store and business.
• From payment providers, delivery providers and other organisations involved in fulfilling your order or providing our services.
• From marketing, advertising or other business partners where permitted by law.
• From publicly available sources where appropriate and lawful.

How We Use Your Personal Information

We may use your personal information where necessary to:

• Operate and provide the RevWorks website, online store and Studio services.
• Process payments and fulfil orders.
• Arrange delivery, returns and refunds.
• Create and manage customer accounts.
• Manage enquiries, quotations and Studio bookings.
• Identify vehicles and maintain appropriate records of work carried out.
• Assess and document vehicle condition before, during or after Studio work.
• Communicate with you about an order, booking, enquiry or service.
• Provide customer support.
• Manage maintenance plans or other ongoing customer services where applicable.
• Improve our website, products and services.
• Maintain the security of our website, systems and premises.
• Detect, investigate and prevent fraud, unlawful activity or misuse of our Services.
• Send marketing communications where permitted by law.
• Measure the effectiveness of marketing and advertising.
• Comply with legal, regulatory, tax, accounting and insurance requirements.
• Establish, exercise or defend legal claims.
• Enforce our terms, policies and agreements.

We will only process personal information where we have a lawful basis for doing so under applicable data-protection law.

Depending on the circumstances, this may include processing that is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate interests or where you have provided consent.

Studio and Vehicle Information

When you enquire about or book a RevWorks Studio service, we may collect information about you and your vehicle that is reasonably necessary to assess, quote for, schedule, document and carry out the requested work.

We may photograph or record the condition of a vehicle before, during or after work for purposes including condition documentation, quality control, record keeping and the establishment or defence of legal claims.

Where photographs or video are intended primarily for promotional, editorial or social-media content rather than operational documentation, we will handle their use appropriately and respect applicable privacy and data-protection requirements.

Marketing and Advertising

Where permitted by law, we may use personal information to send marketing or promotional communications or to provide relevant advertising.

You can unsubscribe from promotional emails at any time using the unsubscribe option included within those emails.

Where applicable, you can also manage advertising, cookie and privacy preferences through controls available on our website.

Opting out of marketing does not prevent us from sending communications that are necessary to fulfil an order, administer your account, manage a Studio booking or otherwise provide a service you have requested.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate RevWorks and provide our products and services, including:

• Shopify.
• Payment processors.
• Delivery, courier and fulfilment providers.
• IT, website-hosting, cloud-storage and technical service providers.
• Analytics providers.
• Customer-service and communications providers.
• Marketing and advertising providers where permitted by law.
• Professional advisers, including accountants, insurers, solicitors and other advisers where appropriate.
• Government bodies, regulators, law-enforcement authorities or other parties where disclosure is required or permitted by law.
• Other parties where you specifically request or consent to the disclosure.

We may also disclose information where reasonably necessary to protect RevWorks, our customers, our property, our rights or the rights of others, or in connection with a legitimate sale, restructuring or transfer of all or part of our business.

Third parties that process personal information are responsible for complying with the privacy and data-protection obligations applicable to their activities.

Relationship with Shopify

Our online store is hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of our online store in order to provide its services to us and to you.

Information submitted through our store may therefore be transmitted to and processed by Shopify and relevant service providers, including in countries outside the United Kingdom.

We may use Shopify features that process information about interactions with our store to provide ecommerce functionality, analytics, marketing, fraud prevention, advertising or other services.

In circumstances where Shopify independently determines the purposes and means of processing personal information, Shopify may act as an independent data controller and will be responsible for that processing.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use our website, provide functionality and support analytics, marketing or advertising where permitted.

Some cookies are necessary for the operation of the website, while others may require your consent.

Where required, you can manage your cookie and privacy preferences through the controls made available on our website.

Further information may also be provided through our website's cookie or privacy controls.

Third-Party Websites and Services

Our website may contain links to websites, social-media platforms or other online services operated by third parties.

If you follow a link to a third-party service, that organisation's own privacy policy and terms will apply.

RevWorks is not responsible for the privacy, security or content practices of websites and services that we do not operate or control.

Children's Data

Our website, online store and Studio services are not directed specifically at children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us in circumstances where they should not have done so, please contact us.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic transmission, storage system or security measure can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period may depend on the nature of the information and our need to:

• fulfil orders or provide Studio services;
• maintain appropriate business and customer records;
• administer customer accounts;
• comply with tax, accounting and other legal obligations;
• deal with complaints, disputes, insurance matters or legal claims; and
• enforce our agreements and policies.

When personal information is no longer reasonably required, we will delete, anonymise or otherwise appropriately dispose of it where applicable.

Your Data-Protection Rights

Depending on the circumstances and applicable law, you may have rights including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain processing.
• Receive certain personal information in a portable format.
• Withdraw consent where processing is based on consent.
• Object to direct marketing.

These rights are not absolute and may be subject to exemptions or other conditions under applicable law.

We may need to verify your identity before responding to a request.

Communication Preferences

You can unsubscribe from promotional emails at any time using the unsubscribe option contained in those communications.

Even if you opt out of marketing, we may continue to send non-promotional communications that are reasonably necessary to fulfil an order, administer your account, manage a Studio booking or provide requested customer service.

International Transfers

Some of the organisations that provide services to RevWorks, including ecommerce and technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, applicable legal requirements and recognised safeguards will be used where required.

These may include UK adequacy regulations or appropriate contractual safeguards.

Complaints

If you have a concern about how RevWorks collects or processes your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data-protection regulator, where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to RevWorks, our website, products, Studio services, technology, service providers or applicable legal requirements.

When we make changes, we will publish the revised policy on our website and update the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, our privacy practices or your personal information, or you would like to exercise an applicable data-protection right, please contact:

RevWorks Studio Ltd
Email: support@revworks.co.uk
Telephone: +44 7535 420525

Postal address:
RevWorks Studio,
Old Llangunnor Road,
Carmarthen,
SA31 2BD

For the purposes of applicable UK data-protection law, RevWorks Studio Ltd is the data controller responsible for the processing described in this Privacy Policy, except where another organisation acts as an independent controller for particular processing activities.