Refund policy

Returns & Refunds Policy

We want you to be confident when ordering from RevWorks. This policy explains your rights when returning an order.

Change of Mind / Cancellation

If you are a consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, subject to certain legal exceptions.

To exercise your right to cancel, please contact us at returns@revworks.co.uk within this 14-day period.

Once you have notified us that you wish to cancel, you must return the goods to us within 14 days.

Items should be returned in their original condition and packaging where reasonably possible. You are responsible for taking reasonable care of the goods while they are in your possession.

Return instructions, including where to send your return, will be provided once you contact us. Please do not send a return without first contacting us.

Return Costs

Unless the goods are faulty, damaged, incorrect or otherwise not as described, you will normally be responsible for the cost of returning an unwanted item to us.

We recommend using an appropriate tracked delivery service when returning goods, as you are responsible for ensuring the return reaches us.

Where an item is faulty, damaged, incorrect or not as described, we will provide appropriate return instructions and cover reasonable return costs where required by law.

Opened or Used Products

You may inspect goods as you reasonably would in a shop. However, if an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may be entitled to make an appropriate deduction from the refund where permitted by law.

Certain products may be exempt from cancellation rights where a statutory exception applies.

This does not affect your rights where an item is faulty, damaged or not as described.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged, not as described, or if you receive the wrong item.

We will assess the issue and provide the appropriate remedy in accordance with your statutory rights.

Sale Items

Sale or discounted items are subject to the same statutory consumer rights as full-price goods.

Gift Cards

Gift cards may be subject to different cancellation or refund conditions depending on the circumstances of purchase and use. This does not affect any statutory rights that apply.

Exchanges

We do not currently operate a direct exchange service. If you require a different item, the simplest option is to return the original item in accordance with this policy and place a new order.

Refunds

Where you exercise your statutory right to cancel, we will issue any refund due within 14 days of receiving the returned goods or receiving evidence that you have sent the goods back to us, whichever is earlier, in accordance with applicable consumer law.

Refunds will be made to the original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account after we have processed the refund.

Where applicable under your statutory cancellation rights, your refund will include the cost of our standard delivery option. If you chose a more expensive delivery method, any additional delivery cost above our standard delivery charge will not normally be refunded.

If you have not received an expected refund, please contact returns@revworks.co.uk.

Your Statutory Rights

Nothing in this policy limits or excludes your statutory rights under UK consumer law.