Refund policy

RETURNS & REFUNDS POLICY

Last updated: 3 October 2026

This Returns & Refunds Policy applies to physical goods purchased from the RevWorks online store.

We want you to be confident when ordering from RevWorks. This policy explains your rights when cancelling an order, returning goods or reporting a problem with an item.

Nothing in this policy affects your statutory rights under UK consumer law.

Change of Mind / Cancellation

If you are a consumer purchasing goods online, you generally have the right to cancel your order within 14 days of receiving the goods, subject to certain exceptions provided by law.

To exercise your right to cancel, please contact us at returns@revworks.co.uk within the applicable cancellation period and clearly tell us that you wish to cancel your order.

Once you have notified us of your cancellation, you must return the goods to us within 14 days.

Please contact us before sending anything back. We will provide the appropriate return instructions and return address.

Where reasonably possible, goods should be returned with their original packaging and any accessories, instructions or other items supplied with them.

You are responsible for taking reasonable care of the goods while they are in your possession.

Return Costs

If you are returning an item because you have changed your mind, you will normally be responsible for the direct cost of returning it to us.

We recommend using an appropriate tracked delivery service and retaining proof of postage until your return has been processed.

If goods are faulty, damaged, incorrect or not as described, please contact us before returning them. We will provide appropriate instructions and will cover reasonable return costs where required by law.

Opened or Used Products

You are entitled to inspect goods as you reasonably would in a shop to establish their nature, characteristics and functioning.

If goods have been handled beyond what is reasonably necessary for that purpose and their value has been reduced as a result, we may make an appropriate deduction from the refund where permitted by law.

Some goods may be excluded from the statutory right to cancel where a specific legal exception applies.

Any such exception does not affect your statutory rights if the goods are faulty, damaged, not as described or otherwise fail to meet the requirements of UK consumer law.

Faulty, Damaged, Incorrect or Misdescribed Goods

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, is defective, is not as described, or you receive the wrong item, please contact returns@revworks.co.uk with your order details and, where appropriate, photographs showing the issue.

We will assess the problem and provide an appropriate remedy in accordance with your statutory rights.

Your rights in relation to faulty, damaged or misdescribed goods are separate from the 14-day change-of-mind cancellation right and are not limited to that cancellation period.

Sale and Discounted Items

Sale, promotional and discounted goods have the same statutory consumer rights as goods purchased at full price.

A reduced price does not affect your rights where goods are faulty, damaged, not as described or otherwise fail to meet the requirements of UK consumer law.

Gift Cards

Gift cards may be subject to separate conditions concerning their purchase, validity, redemption, cancellation and refund.

Any applicable gift card conditions do not affect statutory rights that cannot legally be excluded.

Exchanges

We do not currently operate a direct exchange service.

If you have purchased the wrong item and are entitled to return it, please return the original item in accordance with this policy and place a new order for the item you require.

This does not affect the remedies available to you where goods are faulty, damaged, incorrect or not as described.

Refunds

Where you exercise a statutory right to cancel an online order, we will issue any refund due within 14 days of receiving the returned goods or receiving evidence that you have sent the goods back to us, whichever is earlier, in accordance with applicable consumer law.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

Where applicable under your statutory cancellation rights, your refund will include the cost of our least expensive standard delivery option offered when you placed your order.

If you selected a more expensive delivery method, such as an enhanced or express service, the additional cost above our standard delivery charge will not normally be refunded.

Where permitted by law, we may make a deduction from the refund if the value of returned goods has been reduced because they were handled beyond what was reasonably necessary to establish their nature, characteristics and functioning.

After we process a refund, your bank, card issuer or payment provider may require additional time to credit the funds to your account.

If you believe a refund is overdue, please contact returns@revworks.co.uk.

Orders Cancelled Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at returns@revworks.co.uk.

If we are able to stop the order before dispatch, we will cancel it and arrange the appropriate refund.

If the order has already been dispatched, you may need to receive and return it in accordance with this policy.

Your Statutory Rights

Nothing in this Returns & Refunds Policy is intended to limit, exclude or replace any rights or remedies available to consumers under applicable UK law.

Where there is any conflict between this policy and rights that cannot legally be excluded or restricted, your statutory rights will apply.

Contact

For questions about cancellations, returns, faulty goods or refunds, please contact:

RevWorks Studio Ltd
Email: returns@revworks.co.uk
Website: www.revworks.co.uk